🛡️ Self-Protection Tools

qq22aa Responsible Gambling — Put Your Life First

The safety and wellbeing of our players is qq22aa's top priority. Find the tools and support you need to stay in control right here.

Player Protection Policy

qq22aa is a platform built for fun and entertainment. We are clear that gambling is not a primary way to earn income. We believe it is our responsibility to protect the wellbeing of every individual player.

Gambling can become addictive and hard to stop. If you or a family member feels unable to control their gambling, use the tools and support options on this page right away.

Important Warning

Gambling can be addictive. Never gamble more than you can afford to lose. If you feel things are getting out of hand, contact us immediately.

21+

21 Years and Over Only

You must be at least 21 years old to play at qq22aa. Accounts belonging to players under 21 will be closed immediately and funds returned.

Tools to Self-Manage Your Play

qq22aa provides players with a range of tools to help manage their gambling habits. Any of these tools can be requested at any time via Live Chat.

Deposit Limits

You can set a maximum deposit amount on a daily, weekly or monthly basis. Lowering a limit takes effect immediately, but increasing a limit requires a 24-hour review period before it is applied.

Time-Out

You can take a temporary break from gambling ranging from 1 day to 3 months. During a time-out, you will not be able to access your account or receive any bonuses or promotions.

Self-Exclusion

This is a stronger restriction. You can exclude yourself for 6 months, 1 year, or indefinitely. You can only play again once the exclusion period has ended, and you must request this 3 weeks in advance.

Reviewing Your Play History

You can check your play history at any time. Seeing how long you have played and how much you have deposited is one of the best ways to stay in control.

Session Time Alerts

You can set an alert for when you have reached a set play time. This helps you keep track of how long you have been playing.

Subject Support

If you are experiencing gambling-related problems, contact us via our 24-hour Burmese-language Live Chat. We will listen and guide you to the right support.

Problem Gambling Warning Signs

If any of the following signs apply to you, check yourself immediately and seek support.

Borrowing money to gamble even when you have none left
Gambling more and more in an attempt to recover losses
Unable to control how much you gamble
Gambling is affecting your family, work or relationships and you cannot manage it
Considering illegal acts to get money for gambling
Hiding your gambling from the people close to you
Feeling restless and getting angry when you lose while gambling

Setting Healthy Gambling Habits

Guidelines that recreational players should follow.

Set a loss limit before you start playing
Set a time limit for playing and take a break when you reach it
Remember that gambling is not a source of income
Do not keep playing in an attempt to recover losses
Avoid gambling when you are feeling down or sad
Do not gamble while drinking alcohol or using substances
Decide how long you will play and how much you will spend before you start

How to Request Responsible Gaming Tools

If you would like to request a limit or self-exclusion, follow the steps below.

Open Live Chat

Open Live Chat from anywhere on the website and connect with our Burmese-language support team. Available 24 hours a day.

Tell us which tool you need

Deposit limit, time-out or self-exclusion — clearly state which one you are requesting.

Verify your identity

You will need to confirm that the account is yours. This step is required for security purposes.

The tool takes effect immediately

Limits and time-outs take effect immediately. For self-exclusion, your request will be reviewed and processed within 2 hours.

You can also submit a request by email

Send an email to [email protected] with the subject line "Responsible Gambling Tool Request".

Responsible Money Management

Keep the following basic guidelines in mind to maintain good financial control over your gambling.

Minimum deposit starts from 10,000 Ks. Only deposit what you can afford.
Withdrawals start from 20,000 Ks and arrive within 30 minutes to 3 hours
Regularly check what percentage of your monthly income you are spending on gambling
KBZPay, Wave Money, AYA Pay and bank transfer — use only the method that suits your local currency
We prohibit gambling with borrowed money — set aside your gambling budget in advance

Ask yourself before you play

Do you already know how much you plan to spend today?
Are you sure a loss will not affect your income?
Have you decided in advance when you will stop playing?

Protecting Minors

qq22aa does not allow anyone under 21 to play. Our measures include —

Age verification is required when opening an account
Suspicious accounts will be subject to ID checks
Accounts found to belong to anyone under 21 will be closed immediately
All funds will be fully refunded

For parents or guardians

The following steps are recommended to prevent children or those under 21 from accessing online gaming sites.

Install parental-control software on shared computers / phones
Keep your gaming site password private so children cannot access it
Be mindful that your screen is not visible to others while you play
Have an open conversation with your children about safe and responsible gambling

Getting support and help

If gambling becomes a problem, do not face it alone. Reach out to qq22aa's support team or external support services.

qq22aa Live Chat support

You can request a pause, limit, or self-exclusion instantly through our 24-hour Burmese-language Live Chat. All enquiries are handled with full confidentiality.

Email contact

You can send responsible gambling requests to [email protected] at any time. We will treat your request as a priority until we respond.

Responsible gambling FAQ

Once a self-exclusion request is made, your account is closed immediately. You can only play again after the exclusion period ends, and even then you must request reinstatement 3 weeks in advance — so you cannot play during the exclusion period.

Lowering a limit takes effect immediately. However, if you request to increase a limit, a 24-hour cooling-off review period applies before it is actioned. This is a player protection measure and cannot be bypassed.

During a time-out period you cannot play, and account access is also restricted. To withdraw any remaining funds, contact us via Live Chat — we can help with that.

If you find it hard to control how long you play, are experiencing money problems, your relationships are suffering, or you feel you have to hide your gambling, these are signs of problem gambling. Check the Warning Signs section on this page — if two or more apply to you, contact us right away.

No. If you have self-excluded at qq22aa and open a second account to play, that account will be closed and any funds returned. Opening a second account is a breach of this platform's terms and conditions.

Third parties — parents, family members — can report any account to qq22aa. We will review the account and provide support where needed. The identity of anyone who makes a report will be kept confidential.

Play for fun, not because of a problem

You can visit this section to request player protection tools or browse our games

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